> ## Documentation Index
> Fetch the complete documentation index at: https://docs.meibel.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with Meibel AI

# Support

We're here to help you succeed with Meibel AI. Find the support resources that work best for you.

## Quick Links

<CardGroup cols={2}>
  <Card title="Documentation" icon="book" href="/welcome">
    Comprehensive guides and API reference
  </Card>

  <Card title="Community Forum" icon="users" href="https://community.meibel.ai">
    Connect with other developers
  </Card>

  <Card title="Status Page" icon="signal" href="https://status.meibel.ai">
    Check service availability
  </Card>

  <Card title="GitHub" icon="github" href="https://github.com/meibel-ai">
    Report issues and contribute
  </Card>
</CardGroup>

## Contact Support

### Email Support

For technical issues, account problems, or general inquiries:

📧 **[support@meibel.ai](mailto:support@meibel.ai)**

**Response times:**

* Free tier: 48-72 hours
* Pro tier: 24-48 hours
* Enterprise: 4-8 hours

### What to Include

Help us help you faster by including:

1. **Account Information**
   * Your account email
   * Organization name (if applicable)

2. **Issue Details**
   * Clear description of the problem
   * Steps to reproduce
   * Expected vs actual behavior

3. **Technical Information**
   * API request IDs (from error responses)
   * SDK version you're using
   * Relevant code snippets
   * Error messages and stack traces

### Example Support Request

```
Subject: Rate Limiting Error with Python SDK

Hi Support Team,

I'm experiencing rate limiting errors when making batch requests.

Account: developer@example.com
Organization: Acme Corp

Issue: Getting 429 errors after ~50 requests
Request ID: req_abc123xyz789
SDK Version: meibel (Python) 0.1.0

Code snippet:
[Include your code]

Error message:
[Include full error]

I've tried implementing retry logic but still hitting limits.

Thanks,
John
```

## Community Resources

### Developer Forum

Join our community at [community.meibel.ai](https://community.meibel.ai) to:

* Ask questions and share solutions
* Learn from other developers' experiences
* Get early access to new features
* Participate in community events

### Stack Overflow

Ask technical questions with the `meibel-ai` tag on Stack Overflow.

### Discord Server

Join our Discord for real-time chat with the community and team members.

## Enterprise Support

### Dedicated Support

Enterprise customers receive:

* **Dedicated support engineer**
* **Priority response times**
* **Direct Slack channel**
* **Quarterly business reviews**
* **Custom SLAs**

### Professional Services

Need help with implementation or optimization?

* Architecture review and recommendations
* Custom integration development
* Performance optimization
* Training workshops

Contact [sales@meibel.ai](mailto:sales@meibel.ai) for enterprise options.

## Self-Service Resources

### Knowledge Base

Before contacting support, check these resources:

1. [API Documentation](/api-reference/introduction)
2. [Getting Started Guide](/quickstart)
3. [Troubleshooting Guide](/troubleshooting)
4. [Example Code](/examples/document-processing)
5. [SDK Reference](/sdk/python)

### Video Tutorials

Coming soon! We're creating video content covering:

* Getting started with Meibel AI
* Building your first application
* Advanced features and patterns
* Performance optimization tips

### Office Hours

Join our weekly office hours:

* **When**: Every Thursday at 2 PM EST
* **Where**: [Register here](https://meibel.ai/office-hours)
* **Format**: 30-minute demo + 30-minute Q\&A

## Bug Reports

Found a bug? Help us fix it:

### API Bugs

Report on [GitHub Issues](https://github.com/meibel-ai)

Include:

* Clear bug description
* Minimal code to reproduce
* Expected behavior
* Actual behavior
* Environment details

### Security Issues

For security vulnerabilities, please email [security@meibel.ai](mailto:security@meibel.ai) directly.

**Do not** post security issues publicly.

## Feature Requests

We love hearing your ideas! Submit feature requests:

1. Check if it's already requested in our [roadmap](https://meibel.ai/roadmap)
2. Post in the [community forum](https://community.meibel.ai/features)
3. Include use case and business value

## Feedback

Your feedback makes Meibel AI better:

* **Product feedback**: [feedback@meibel.ai](mailto:feedback@meibel.ai)
* **Documentation**: Use the "Suggest Edit" button on any page
* **Quick surveys**: Rate your experience in the console

## Support Tiers

| Feature            | Free   | Pro    | Enterprise |
| ------------------ | ------ | ------ | ---------- |
| Email Support      | ✓      | ✓      | ✓          |
| Response Time      | 48-72h | 24-48h | 4-8h       |
| Community Access   | ✓      | ✓      | ✓          |
| Priority Queue     | -      | ✓      | ✓          |
| Dedicated Engineer | -      | -      | ✓          |
| Slack Channel      | -      | -      | ✓          |
| Phone Support      | -      | -      | ✓          |
| Custom SLA         | -      | -      | ✓          |

## Next Steps

* [Check Service Status](https://status.meibel.ai)
* [Join the Community](https://community.meibel.ai)
* [View Documentation](/welcome)
* [Troubleshooting Guide](/troubleshooting)