Support
We’re here to help you succeed with Meibel AI. Find the support resources that work best for you.Quick Links
Documentation
Comprehensive guides and API reference
Community Forum
Connect with other developers
Status Page
Check service availability
GitHub
Report issues and contribute
Contact Support
Email Support
For technical issues, account problems, or general inquiries: 📧 support@meibel.ai Response times:- Free tier: 48-72 hours
- Pro tier: 24-48 hours
- Enterprise: 4-8 hours
What to Include
Help us help you faster by including:- Account Information
- Your account email
- Organization name (if applicable)
- Issue Details
- Clear description of the problem
- Steps to reproduce
- Expected vs actual behavior
- Technical Information
- API request IDs (from error responses)
- SDK version you’re using
- Relevant code snippets
- Error messages and stack traces
Example Support Request
Community Resources
Developer Forum
Join our community at community.meibel.ai to:- Ask questions and share solutions
- Learn from other developers’ experiences
- Get early access to new features
- Participate in community events
Stack Overflow
Ask technical questions with themeibel-ai tag on Stack Overflow.
Discord Server
Join our Discord for real-time chat with the community and team members.Enterprise Support
Dedicated Support
Enterprise customers receive:- Dedicated support engineer
- Priority response times
- Direct Slack channel
- Quarterly business reviews
- Custom SLAs
Professional Services
Need help with implementation or optimization?- Architecture review and recommendations
- Custom integration development
- Performance optimization
- Training workshops
Self-Service Resources
Knowledge Base
Before contacting support, check these resources:Video Tutorials
Coming soon! We’re creating video content covering:- Getting started with Meibel AI
- Building your first application
- Advanced features and patterns
- Performance optimization tips
Office Hours
Join our weekly office hours:- When: Every Thursday at 2 PM EST
- Where: Register here
- Format: 30-minute demo + 30-minute Q&A
Bug Reports
Found a bug? Help us fix it:API Bugs
Report on GitHub Issues Include:- Clear bug description
- Minimal code to reproduce
- Expected behavior
- Actual behavior
- Environment details
Security Issues
For security vulnerabilities, please email security@meibel.ai directly. Do not post security issues publicly.Feature Requests
We love hearing your ideas! Submit feature requests:- Check if it’s already requested in our roadmap
- Post in the community forum
- Include use case and business value
Feedback
Your feedback makes Meibel AI better:- Product feedback: feedback@meibel.ai
- Documentation: Use the “Suggest Edit” button on any page
- Quick surveys: Rate your experience in the console