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Support

We’re here to help you succeed with Meibel AI. Find the support resources that work best for you.

Documentation

Comprehensive guides and API reference

Community Forum

Connect with other developers

Status Page

Check service availability

GitHub

Report issues and contribute

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Contact Support

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Email Support

For technical issues, account problems, or general inquiries: 📧 support@meibel.ai Response times:
  • Free tier: 48-72 hours
  • Pro tier: 24-48 hours
  • Enterprise: 4-8 hours

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What to Include

Help us help you faster by including:
  1. Account Information
    • Your account email
    • Organization name (if applicable)
  2. Issue Details
    • Clear description of the problem
    • Steps to reproduce
    • Expected vs actual behavior
  3. Technical Information
    • API request IDs (from error responses)
    • SDK version you’re using
    • Relevant code snippets
    • Error messages and stack traces

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Example Support Request

Subject: Rate Limiting Error with Python SDK

Hi Support Team,

I'm experiencing rate limiting errors when making batch requests.

Account: developer@example.com
Organization: Acme Corp

Issue: Getting 429 errors after ~50 requests
Request ID: req_abc123xyz789
SDK Version: meibelai-python 1.2.0

Code snippet:
[Include your code]

Error message:
[Include full error]

I've tried implementing retry logic but still hitting limits.

Thanks,
John

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Community Resources

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Developer Forum

Join our community at community.meibel.ai to:
  • Ask questions and share solutions
  • Learn from other developers’ experiences
  • Get early access to new features
  • Participate in community events

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Stack Overflow

Ask technical questions with the meibel-ai tag on Stack Overflow.

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Discord Server

Join our Discord for real-time chat with the community and team members.

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Enterprise Support

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Dedicated Support

Enterprise customers receive:
  • Dedicated support engineer
  • Priority response times
  • Direct Slack channel
  • Quarterly business reviews
  • Custom SLAs

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Professional Services

Need help with implementation or optimization?
  • Architecture review and recommendations
  • Custom integration development
  • Performance optimization
  • Training workshops
Contact sales@meibel.ai for enterprise options.

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Self-Service Resources

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Knowledge Base

Before contacting support, check these resources:
  1. API Documentation
  2. Getting Started Guide
  3. Troubleshooting Guide
  4. Example Code
  5. SDK Reference

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Video Tutorials

Coming soon! We’re creating video content covering:
  • Getting started with Meibel AI
  • Building your first application
  • Advanced features and patterns
  • Performance optimization tips

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Office Hours

Join our weekly office hours:
  • When: Every Thursday at 2 PM EST
  • Where: Register here
  • Format: 30-minute demo + 30-minute Q&A

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Bug Reports

Found a bug? Help us fix it:

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API Bugs

Report on GitHub Issues Include:
  • Clear bug description
  • Minimal code to reproduce
  • Expected behavior
  • Actual behavior
  • Environment details

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Security Issues

For security vulnerabilities, please email security@meibel.ai directly. Do not post security issues publicly.

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Feature Requests

We love hearing your ideas! Submit feature requests:
  1. Check if it’s already requested in our roadmap
  2. Post in the community forum
  3. Include use case and business value

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Feedback

Your feedback makes Meibel AI better:
  • Product feedback: feedback@meibel.ai
  • Documentation: Use the “Suggest Edit” button on any page
  • Quick surveys: Rate your experience in the console

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Support Tiers

FeatureFreeProEnterprise
Email Support✓✓✓
Response Time48-72h24-48h4-8h
Community Access✓✓✓
Priority Queue-✓✓
Dedicated Engineer--✓
Slack Channel--✓
Phone Support--✓
Custom SLA--✓

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Next Steps